Shipping Policy
Shipping Policy
At Tone Healing, we aim to provide you with the best shopping experience possible. Please read our shipping policy carefully to understand how and when your order will be delivered.
Processing Time
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Orders are processed within 1–2 business days after payment is received.
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Orders placed on weekends or holidays will be processed the next business day.
Shipping Times
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Standard Shipping: 7–15 business days (depending on destination).
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Expedited Shipping: 4–7 business days (if available at checkout).
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Delivery times may vary based on your location, customs delays, and local postal services.
Shipping Rates
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Shipping costs are calculated at checkout and vary depending on your order size, weight, and destination.
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Free shipping may be available on promotional offers (if specified on product pages or checkout).
Order Tracking
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Once your order has shipped, you will receive a confirmation email with tracking information.
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Please allow up to 48 hours for tracking details to update.
Customs, Duties & Taxes
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International orders may be subject to customs fees, import duties, and taxes.
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These charges are the responsibility of the customer and vary by country.
Lost or Delayed Packages
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We are not responsible for delays caused by customs, natural events, postal services, or carrier strikes.
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If your order does not arrive within the estimated timeframe, please contact us at info@tonehealing.com with your order number.
Incorrect Address
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Please ensure your shipping address is entered correctly at checkout.
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Orders shipped to incorrectly provided addresses cannot be refunded or replaced.
Contact Us
If you have any questions about shipping or your order, please contact us: